Shipping policy

Processing Time

• All orders are made-to-order. Average production time is 5-7 business days. 
• Larger or custom orders may require additional time. You'll be notified via email about any delays. 

Shipping Rates

• We offer flat-rate shipping across the USA.
• Shipping rates are calculated at checkout based on your location and selected shipping method.

Shipping Locations

• We offer shipping to all 50 states within the US.
• At this time, we do not offer international shipping.

Tracking Your Order

• Once your order has shipped, you will receive an email notification with a tracking number.
• Please allow up to 48 hours for tracking information to update.

Delivery Issues

• We are not responsible for delays caused by the shipping carrier (USPS, UPS, FedEx, etc.) or incorrect shipping information provided at checkout. If you notice any errors in shipping address please contact us immediately at info@plantifact.com 
• If your package is lost or damaged in transit, please contact us immediately at info@plantifact.com so we can assist you.